Accessibility Statement for Report + Support Service
This accessibility statement applies to https://reportandsupport.birmingham.ac.uk/
This website is run by the University of Birmingham’s Report + Support Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Due to Report + Support Service being maintained using a third-party platform (Culture Shift Communications Ltd’s software Report + SupportTM), some aspects of its accessibility are outside of University of Birmingham’s immediate control.
We know some parts of this website aren't fully accessible:
- Some page headings aren't structured in a logical way.
- Some form fields do not have programmatically related labels.
- Some labels do not provide adequate instructions to enable people to enter the correct information.
- Some labels do not clearly describe the content that is expected to be entered.
- Some interactive controls (links, buttons, and form fields) do not have a clear visible focus.
- Some pages lack an effective ‘Skip to content’ link to help people bypass repeated parts of a page.
Feedback and contact information
Please use the submit your feedback about digital accessibility form if you have an accessibility query including:
- If you’re experiencing issues with accessing information or using the service.
- If you find an accessibility problem not listed on this statement.
- If you have positive feedback on the accessibility considerations made or suggestions for improvement.
Feedback collected through the submit your feedback about digital accessibility form are sent to the appropriate contact person. If you would like a response or follow-up to your inquiry, please be sure to include your contact information.
Responses to your feedback will be provided within 5 to 7 business days after the form is received.
Your contact information is not mandatory to provide feedback. Anonymous feedback is welcome.
If you need information on this website in a different format like accessible PDF (Portable Document Format), large print, easy read, audio recording or braille, please let us know using the submit your feedback about digital accessibility form.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The University of Birmingham is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The following problems have been detected during accessibility testing, and we are in the process of addressing them. Unless otherwise specified, these issues need to be fixed by our third-party supplier.
Content Structure
Some page headings aren't structured in a logical way. People using screen readers will find it more difficult to navigate and understand the structure of content. This fails WCAG 2.2 Success Criterion 1.3.1 Info and Relationships (Level A) and will be resolved by the end of December 2026.
Form Labels
Some form fields do not have programmatically related labels. People using a screen reader and people using voice recognition software will find it harder to navigate to and understand form fields. This fails WCAG 2.2 Success Criterion 1.3.1 Info and Relationships (Level A) and will be resolved by the end of December 2026.
Some labels do not provide adequate instructions to enable people to enter the correct information. People using screen readers and people with cognitive disabilities will find it more difficult to complete the form. This fails WCAG 2.2 Success Criterion 3.3.2 Labels or Instructions (Level A) and will be resolved by the end of December 2026.
Some labels do not clearly describe the content that is expected to be entered. People using screen readers and people with cognitive disabilities will find it more difficult to enter the correct information. This fails WCAG 2.2 Success Criterion 2.4.6 Headings and Labels (Level AA) and will be resolved by the end of December 2026.
Keyboard Navigation
Some interactive controls (links, buttons, and form fields) do not have a clear visible focus. People using a keyboard will find it difficult to understand where they are on a page. This fails WCAG 2.2 Success Criterion 2.4.7: Focus Visible (Level AA) and will be resolved by the end of December 2026.
Skip Links
Some pages lack an effective ‘Skip to content’ link to help people bypass repeated parts of a page. People who use a keyboard won’t be able to easily move from the top of the page down to the start of the page’s content. This fails WCAG Success Criterion 2.4.1: Bypass Blocks (Level A) and will be resolved by the end of December 2026.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
At this time, all our content is within the scope of the accessibility regulations.
What we’re doing to improve accessibility
Our supplier publishes their own accessibility statement for Report + SupportTM (the software upon which Resolve + Support Service runs) which shows how and when they plan to improve accessibility on this website.
The University of Birmingham’s Report + Support Service is working with Culture Shift to address any issues found.
Preparation of this accessibility statement
This statement was prepared on 1 March 2026. It was last reviewed on 1 March 2026.
This website was last tested in February 2026 against the WCAG 2.2 AA standard.
The test was carried out by our internal team. A combination of automated and manual testing techniques was employed for the accessibility assessment.