Being subjected to sexual violence, domestic violence, hate crime, harassment or other inappropriate bahviour can really impact your emotional wellbeing. We understand the importance of looking after yourself and have a range of support services tailored to your specific needs that can be accessed when required. 

Urgent support

If you, or others, are in immediate risk or danger, contact the emergency services on 999.

The University Security Services work 24 hours a day, 7 days a week, 365 days of the year. You can call them on 0121 414 4444. They provide assistance in an emergency as well as help in urgent but non-life threatening situations. In case of an emergency always dial 999 first.

Support for Students

UBHeard is a confidential listening and support service for all registered students (undergraduate and postgraduate) that gives you immediate emotional and mental health support 24 hours a day, 7 days a week, 365 days a year. Call the service now on 0800 368 5819 (Freephone UK*) or 00353 1 518 0277 (International), or visit the UBHeard portal.

Wellbeing Officers are available in each School and are able to provide practical and emotional support for you if you are experiencing personal problems, particularly when these might interfere with your academic work.

The Mental Health and Wellbeing Team is staffed by an experienced team of therapeutic practitioners, and will offer you a safe and confidential space in which to explore the difficulties you may be facing and will help you develop effective strategies to overcome them. You don't need a mental health diagnosis in order to access the service. To register with Mental Health and Wellbeing services,  complete the registration form ensuring that you have read the information above and understand the eligibility criteria.  If you need help with completing this form, please call 0121 414 5130 or email

Student Disability Service is able to provide support for students if they have a condition which meets the definition of disability in the Equality Act 2010. A person is disabled under the Equality Act 2010 if they have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on their ability to carry out normal daily activities (this includes study-related activities). To access the majority of our services you will need to complete our application form and provide appropriate evidence, so we can ensure that any recommended adjustments are appropriate. Please attach your evidence with your application or email it to us separately.

Pause, delivered in partnership with Forward Thinking Birmingham, is a wellbeing drop-in service for anyone under the age of 25 with a Birmingham GP. They are open on Wednesdays and Thursdays from 11:00-17:00 in The Lodge, North Gate. Feel free to drop-in and speak to a member of the team. 

Our self-help guides have been written by clinical psychologists and provide suggestions for simple ways in which you can begin to make positive changes. They contain practical advice and support for a range of issues that may be affecting your sense of wellbeing. Studies have demonstrated the effectiveness of high quality self-help materials in the treatment of mild to moderate psychological problems.

External support for Students is a free, safe, anonymous way for young people to receive counselling, advice and support online. Staffed by fully trained and qualified counsellors it is available until 10pm each night, 365 days per year. As well as counselling, peer to peer support can also be accessed through moderated message forums and online magazine.

Samaritans has a free to call service 24 hours a day, 365 days a year, if you want to talk to someone in confidence. Call them on 116 123.

SHOUT offers a free crisis text line service available 24 hours a day, 365 days a year. Text Shout to 85258. All data is anonymised.
Student Space, run by Student Minds the UK’s student mental health charity, is there to make it easier for you to find the support that you need.

You can contact your GP surgery and ask for an emergency phone appointment. In a crisis, you should be offered an appointment with the first available doctor. For more information, see GP appointments and bookings. Find your local GP.

There are two ways you can tell us what happened