We believe unlawful discrimination is never okay.
The University of Birmingham believes that students should be able to study in a safe and secure environment. We have a range of supporting services, including reporting options, available to all students.
Urgent support
Are you in immediate danger? If you are in immediate danger, or seriously injured, call 999.
Find a safe space. If an incident has just happened, try and find somewhere you feel safe. If you are at the University you can call University Security 24/7 on 0121 414 4444 or go to your nearest University building and ask someone to phone Security for you. You use the SafeZone app to get assistance on campus or report an incident. The app will directly connect you to the appropriate safety/security team or first responder for that area, who will provide the assistance you need.
University of Birmingham support
The University has a range of wellbeing support. If you are not sure who to contact, you can speak to a Wellbeing Officer within your school or college or Guild Advice for further guidance and signposting.
UBHeard is a confidential listening and support service for all registered students (undergraduate and postgraduate) that gives you immediate emotional and mental health support 24 hours a day, 7 days a week, 365 days a year. Call the service now on 0800 368 5819 (Freephone UK*) or 00353 1 518 0277 (International), or visit the UBHeard portal.
Wellbeing Officers are available in each School and are able to provide practical and emotional support for you if you are experiencing personal problems, particularly when these might interfere with your academic work. They can also guide you through the extenuating circumstances process if your studies have or are being affected.
The Community Safety Team can provide advice, practical help and information about personal safety. The team consists of our Campus Police Officer, two Police Community Support Officers (PCSO’s) and the Safety Team. They can be found in the Community Safety Hub, North Lodge, at the top of the Green Heart, between 10:00 and 16:00 Mon-Fri). There are a number of private rooms within the Hub. Just ask a member of the team on arrival or alternatively you can email the team at communitysafetyteam@contacts.bham.ac.uk
UBHeard is a confidential listening and support service for all registered students (undergraduate and postgraduate) that gives you immediate emotional and mental health support 24 hours a day, 7 days a week, 365 days a year. Call the service now on 0800 368 5819 (Freephone UK*) or 00353 1 518 0277 (International), or visit the UBHeard portal.
Wellbeing Officers are available in each School and are able to provide practical and emotional support for you if you are experiencing personal problems, particularly when these might interfere with your academic work. They can also guide you through the extenuating circumstances process if your studies have or are being affected.
The Community Safety Team can provide advice, practical help and information about personal safety. The team consists of our Campus Police Officer, two Police Community Support Officers (PCSO’s) and the Safety Team. They can be found in the Community Safety Hub, North Lodge, at the top of the Green Heart, between 10:00 and 16:00 Mon-Fri). There are a number of private rooms within the Hub. Just ask a member of the team on arrival or alternatively you can email the team at communitysafetyteam@contacts.bham.ac.uk
External support
Citizens Advice can provide support to those experiencing discrimination via the Equality Advisory Support Service.
Equality and Human Rights Commission can provide information, advice and support to those affected by discrimination.
Reporting options
Formally Report to the University
The University provides a fair and equitable service to all by providing individuals with the opportunity to be heard and ensuring that the University’s standards and reputation are maintained by managing negative behaviour and promoting positive behaviour. If you do wish to make a formal complaint about another student for the purposes of initiating an internal disciplinary process, we would advise you to contact Student Conduct Complaints and Appeals to talk about the process involved. This will allow you to ask questions, make sure you are fully aware of what the process would involve before you submit a formal complaint. You can contact the Student Conduct Complaints and Appeals office by emailing conduct@contacts.bham.ac.uk
If you would like to make a complaint about the conduct of a University of Birmingham staff member you can find out more on in the Raising a Concern or Complaint section on our Intranet pages.
The University provides a fair and equitable service to all by providing individuals with the opportunity to be heard and ensuring that the University’s standards and reputation are maintained by managing negative behaviour and promoting positive behaviour. If you do wish to make a formal complaint about another student for the purposes of initiating an internal disciplinary process, we would advise you to contact Student Conduct Complaints and Appeals to talk about the process involved. This will allow you to ask questions, make sure you are fully aware of what the process would involve before you submit a formal complaint. You can contact the Student Conduct Complaints and Appeals office by emailing conduct@contacts.bham.ac.uk
If you would like to make a complaint about the conduct of a University of Birmingham staff member you can find out more on in the Raising a Concern or Complaint section on our Intranet pages.